It is important that you speak to us and that we speak to you...

How we will help you:

• Our doctors and staff will work to ensure that you will be seen on the same day if you need to see a doctor urgently
• Your treatment will be fully explained to you
• You will be listened to and treated courteously
• Your medical records and personal records will stay strictly confidential
• You may speak to the practice manager privately if you would like to make a suggestion or complaint
• You will have wheelchair access

Patient confidentiality and data protection

We ask for personal information so that you can receive care and treatment. This information is recorded on a computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiallity is maintained at all times by members of the practice team. For more information please go to www.foi.gov.uk or please ask our practice manager.

How you can help us:

• Treat all our staff with respect as they try to respond to your requests
• We have a attitude of zero tolerance towards all violent and/or abusive patients

Comments and complaints

Although we always try to give our patients the best possible service, there may be times when you feel dissatisfied. We welcome suggestions on how to improve our service, which is under regular review. If you wish to make a complaint, please write, telephone or ask to see our practice manager, Nicola Jones.

You also have the right to contact the Betsi Cadwaladr University Health Board, either by telephone on 01248 384194 or in writing to Concerns Team, Ysbyty Gwynedd Hospital, Bangor, Gwynedd, LL57 2PW

FREEDOM of INFORMATION

Information available from Caritas Surgery providing medical services under contract to the NHS, under the Freedom of Information Act model publication scheme (Revised 1st January 2009).

• FOI Practice Information click here.
• FOI Patient Fact Sheet click here.